Privacy Notice
Registered name: Castle Mews Carpets Limited
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain
Contact details
Post
Bridge Rd S, Wrexham LL13 9SQ
Telephone
01978 660554
What information we collect, use, and why
We collect or use the following information to provide services and goods,
including delivery:
Names and contact details
Addresses
Purchase or account history
Information relating to compliments or complaints
We collect or use the following personal information for dealing with queries,
complaints or claims:
Names and contact details
Address
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and
using your personal information. There is a list of possible lawful bases in the UK
GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in
brief set out below. You can find out more about your data protection rights and the
exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your
personal information. You can request other information such as details about
where we get personal information from and who we share personal
information with. There are some exemptions which means you may not
receive all the information you ask for. You can read more about this right
here.
Your right to rectification - You have the right to ask us to correct or delete
personal information you think is inaccurate or incomplete. You can read more
about this right here.
Your right to erasure - You have the right to ask us to delete your personal
information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to
limit how we can use your personal information. You can read more about this
right here.
Your right to object to processing - You have the right to object to the
processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer
the personal information you gave us to another organisation, or to you. You
can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis
you have the right to withdraw your consent at any time. You can read more
about this right here.
If you make a request, we must respond to you without undue delay and in any
event within one month.
To make a data protection rights request, please contact us using the contact
details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services
and goods are:
Consent - we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right to
object. To be clear, you do have the right to withdraw your consent at any
time.
Our lawful bases for collecting or using personal information for dealing with
queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant
information. All of your data protection rights may apply, except the right to
object. To be clear, you do have the right to withdraw your consent at any
time.
Where we get personal information from
Directly from you
How long we keep information
Data is held for as long as the warranty on the goods/services is for. Information on
quotes if the customer no longer wants the work doing is destroyed straight away.
How to complain
If you have any concerns about our use of your personal data, you can make a
complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with
us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
11 December 2024